We accept unused merchandise for credit or exchange within 30 days of the original purchase date. Name-brand merchandise must be returned in the original, undamaged packaging.
We do not accept returns on items with opened or damaged packaging. Merchandise returned after 30 days but prior to 90 days will be assessed a restocking fee of up to 30% of the product’s retail value. Merchandise cannot be returned after 90 days. Used merchandise may not be returned unless defective.
Call 972-231-5982 for approval before returning used merchandise.
Shipping fees are not refunded on returns/exchanges unless a product or shipping error was made on our part, in which case Barlow’s will credit return postage and pay for any replacement/shipping charges. Please ship returns the least expensive way possible. Barlow's only refunds the shipping charge up to the amount it would cost to ship the merchandise out to you. Barlow's will not refund shipping cost on "High Cost" shipping such as Fed Ex, UPS Air, or Express Mail. Barlow’s reserves the right to either provide credit for or replacement of items missing from orders or damaged during shipment.
Merchandise returned for exchange should include complete information on items requested for exchange, including stock number, product description, size/color, and quantity. Customers will be required to pay shipping charges for any exchanges.